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Shipping & returns

February 28, 2020
Shipping & returns

DELIVERY METHOD AND SHIPPING FEES

Products are delivered mainly via Post (Mongolian postal service). We ship almost all countries in a world. 

Delivery time varies on destination country, but generally is about 10-18 weekdays. Khur Products is not responsible for any delays caused by third parties such as shipping companies.

If an order delay is caused directly by Khur Products, customer has the right to cancel the order. An order must be canceled by e-mail or by letter and cancellations must include order number, canceled product and customer's contact information.

If a product is out of stock, please enquire for restock time from us 

If a product has been lost or damaged during shipping or the customer has received a different product than ordered, the customer has to contact us immediately by e-mail.

The announcement for a faulty or wrong product has to be made within 14 days after receiving the product.

OTHER INFORMATION

We reserve the right to changes of our terms and conditions. The customer has to accept the current terms and conditions when placing an order. We will process all information confidentially.

Postal address:

Natural leather llc Post office 46 Post box 42, Ulaanbaatar Mongolia

976 94119359

e-mail: 

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